Annual surveys reveal that clients are not pleased with the service they receive from their law firms. Here are 10 easily implemented client service actions to improve service:

  1. Responsiveness: promptly responding to phone calls, email, and correspondence.
  2. Accessibility: being a team player.
  3. Understanding: Asking the important questions and actively listening.
  4. Connecting: Making personal visits.
  5. Billing with clarity and accuracy.
  6. Stability of your representation team.
  7. Getting feedback from clients on how you can improve and responding proactively.
  8. Understanding the clients’ industry, company and the needs of the individual client representatives.
  9.  Seeking to uncover potential client problems, opportunities and changes and develop solutions to handle them.
  10. Going the extra mile and doing more than expected.