When Nancy and I lived in Dallas (We now live in Prosper), we were regulars at a Starbucks. We became regulars in part because the baristas knew us.
They remembered my name, what I normally ordered, Nancy’s name and that she was a competitive golfer, that I am a Virginia Tech grad and frequently went back to Blacksburg for football games, and that I worked with lawyers and traveled frequently.
How did they know all this about me?
It was pretty simple. They asked good open-ended questions and then they actively listened to my answers. Here are some questions the baristas asked at Starbucks:
- What are your plans for the weekend or what did you do over the weekend?
- Where have you been?
- What have you got going today?
The people who worked at our favorite Starbucks built a relationship with me by paying close attention to me. They demonstrated they cared by asking good questions and listening.
If you are like me, you are looking for sample open ended questions. Here are a few things to read:
- 15 Powerful Open Ended Questions
- Bob Burg’s 10 Feel Good Questions
- The Top 10 Questions to Ask Someone When Networking