You have just been hired by a new business client. It is a great opportunity for you. How can you make the relationship a lasting one? I suggest you consider these questions:

  1. How does your client define success in the matter you are handling?
  2. What is your plan to achieve what the client wants?
  3. How does your client define “responsiveness?”
  4. How will you build trust with your client contact?
  5. How will you build rapport with your client contact?

You only get one chance to make an lasting impression on a new client. Deliver better client service than the client expects and help your new client achieve its objectives.