You have just been hired by a new business client. It is a great opportunity for you. How can you make the relationship a lasting one? I suggest you consider these questions:
- How does your client define success in the matter you are handling?
- What is your plan to achieve what the client wants?
- How does your client define “responsiveness?”
- How will you build trust with your client contact?
- How will you build rapport with your client contact?
You only get one chance to make an lasting impression on a new client. Deliver better client service than the client expects and help your new client achieve its objectives.