Yesterday I flew from Dallas to Denver. I scheduled the flight so I would have 90 minutes before my first coaching session.

Boing on runway
Boing on runway

When I took my seat on the plane, I told my seat mate I had not flown on many MD 80s lately because they are so

In law, we have ethical rules on how we many handle a client’s funds. Among many things those funds may not be co-mingled with the lawyer’s funds.

What would you think if you prepaid a third party for a vacation in December, 2014 and showed up last week only to find that the third party

I recently did a presentation for a law firm on client service. One thing I shared was clients may not easily recognize the quality of your legal work, but they can easily recognize the quality of your service and it begins with your staff.

I published this blog in 2011. It is worth reading again

I was recently asked what was one important thing I learned about building loyal client relationships. Great question. I responded:

Clients cannot always recognize great legal work, But, they can always recognize a lawyer and law firm who cares about them and makes every effort to provide exceptional client service.

When was the last time