Your clients may have no idea whether or not you are a great lawyer, but they can easily ascertain whether or not you are focused on client service. I have written about client service several times. Take a look at my Client Service eBook.
Client Service and Cross-Selling
When I was a Jenkens and Gilchrist partner, our firm hired a consulting firm and paid them a lot of money to mostly tell us what we already knew.
One consultant told me I should “sell” our labor and employment lawyers and our environmental lawyers to my construction contractor clients. I replied that if we
Many law firms will find a lawyer who has clients with a variety of needs to be a great candidate for their firm. It makes great sense, but most law firms don’t take advantage of the opportunity. Why?
In a nutshell, most firms do a poor job of cross-selling. There are a variety of reasons
Do you have a plan to expand relationships with existing clients? Going back a long time, lawyers and law firms have called existing clients the “low hanging fruit.” So, do you have any “low-hanging fruit plan?”
Years ago Seth Godin posted a blog titled: The magic of low-hanging fruit.It is worth reading again now
Wow, this year is passing by quickly. We reach the mid-point this week. How have you done so far? Have you created a plan, set goals, worked on actions to achieve the goals?
I practiced law and learned about client development from the seat of my pants at the beginning of my career. I probably