If you are a regular reader, you know that I rarely learned about client service from observing what law firms were doing. I focused on what other service business leaders were doing. I write frequently about the service I receive at Ritz Carlton hotels. You may also know I read The New Gold Standard,
The New Gold Standard
12 Tips to Make Your law Firm One of the Few Your Clients Will Recommend
By Cordell Parvin on
Posted in Client Service
On Friday I posted: Want Higher Profits Per Partner: Focus on Client Service.
Seems like a “no-brainer.” But,
- When was the last time you talked about client service at a firm meeting
- When was the last time you talked to your professional staff about client service.
- When was the last time your firm did
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