If you are a regular reader, you know that I rarely learned about client service from observing what law firms were doing. I focused on what other service business leaders were doing. I write frequently about the service I receive at Ritz Carlton hotels. You may also know I read The New Gold Standard,
On Friday I posted: Want Higher Profits Per Partner: Focus on Client Service.
Seems like a “no-brainer.” But,
- When was the last time you talked about client service at a firm meeting
- When was the last time you talked to your professional staff about client service.
- When was the last time your firm did