Have you ever ended a letter with:

If I can help further, please do not hesitate to call me.

I would be surprised if you get a call.

How many times have you replied this way when someone thanks you?

No problem

Several years ago I read: How to Connect in Business in 90 Seconds or Less by Nicholas Boothman. It has many great ideas for lawyers and I recommend each of you read it.

He has a couple of chapters on language and recommends we use positive language. How about ending your next letter with:

If I can help further, please call me.

How about replying this way when someone thanks you.

It was my pleasure.

Or, simply:

You are welcome.

Want to read more on this subject?

I recently read an Entrepreneur article 11 Things Smart People Don’t Say. Before you read the article, write down things you should never say to a client and then check to see how many are on the Entrepreneur list.