In 2020 client service may be more important than ever before. Based on my experiences with my clients and what I have read, here is a list of things I believe clients value:
- Putting the client’s interest first
- Responsiveness
- Team players
- Lawyers who listen
- Innovative thinking and solutions
- Anticipation of problems
- Stability of representation team
- Responding to feedback
- Technology proficiency and resulting efficiency
- Comprehension of the client’s business goals and challenges, its industry, its reputation within the industry, its products and services, its market share, and its competitors
- Availability of mutually beneficial alternative fee arrangements when appropriate
- Billing with clarity and accuracy