In 2020 client service may be more important than ever before. Based on my experiences with my clients and what I have read, here is a list of things I believe clients value:

  1. Putting the client’s interest first
  2. Responsiveness
  3. Team players
  4. Lawyers who listen
  5. Innovative thinking and solutions
  6. Anticipation of problems
  7. Stability of representation team
  8. Responding to feedback
  9. Technology proficiency and resulting efficiency
  10. Comprehension of the client’s business goals and challenges, its industry, its reputation within the industry, its products and services, its market share, and its competitors
  11. Availability of mutually beneficial alternative fee arrangements when appropriate
  12. Billing with clarity and accuracy