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Published By: Cordell Parvin
Published By: Cordell Parvin LLC

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Client Service: How Could Your Law Firm Create “The New Gold Standard”

By Cordell Parvin on May 17, 2012
Posted in Client Service

If you are a regular reader, you know that I rarely learned about client service from observing what law firms were doing. I focused on what other service business leaders were doing. I  write frequently about the service I receive at Ritz Carlton hotels. You may also know I read  The New Gold Standard,…

12 Tips to Make Your law Firm One of the Few Your Clients Will Recommend

By Cordell Parvin on April 16, 2012
Posted in Client Service

On Friday I posted: Want Higher Profits Per Partner: Focus on Client Service.

Seems like a “no-brainer.” But,

  • When was the last time you talked about client service at a firm meeting
  • When was the last time you talked to your professional staff about client service.
  • When was the last time your firm did

…

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cordell_parvin.jpgI practiced law for 37 years developing a national construction law practice representing some of the top highway and transportation construction contractors in the US.

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