Developing the Next Generation of Rainmakers
Over the years I have written many times on Ritz Carlton service, including a recent post. I wanted in this post to share another Ritz Carlton story. Since Ritz Carlton is so different than a law firm, what will you learn that you can apply to your practice?
…
A few years ago I wrote a Practical Lawyer article: How a Law Firm Can Provide Ritz Carlton Service.
I I believe it is no accident Ritz Carlton is known for its outstanding service. The hotel hires the right people, trains them better than any other hotel, and empowers them to do something extraordinary…
I recently watched all ten episodes of The Last Dance on ESPN. While watching I wondered if the Chicago Bulls won all those championships because they were a great team or because the individual players, especially Michael Jordan, were great.
I don’t know. What do you think? Can you answer the same question about…
I recently did a presentation for a law firm on client service. One thing I shared was clients may not easily recognize the quality of your legal work, but they can easily recognize the quality of your service and it begins with your staff.
I published this blog in 2011. It is worth reading again…
I was recently asked what was one important thing I learned about building loyal client relationships. Great question. I responded:
Clients cannot always recognize great legal work, But, they can always recognize a lawyer and law firm who cares about them and makes every effort to provide exceptional client service.
When was the last time…
If you are a regular reader, you know that I rarely learned about client service from observing what law firms were doing. I focused on what other service business leaders were doing. I write frequently about the service I receive at Ritz Carlton hotels. You may also know I read The New Gold Standard,…
On Friday I posted: Want Higher Profits Per Partner: Focus on Client Service.
Seems like a “no-brainer.” But,
…
This week I have been focusing on client service. As I have suggested in earlier posts, in a crowded legal market it is hard for a lawyer or law firm to distinguish herself ot itself from other equally talented lawyers and law firms. If you are looking for ways to do it, think about what…