You likely know the Maya Angelou quote. I’ve used it in other blog posts:


Your clients want to feel appreciated. Here are some initial thoughts on how you can do it:

  1. Saying to a client: “I want to know more about your company because the more I know the better I will be able to help you.” Or, you might say: “Tell me a little about the history of your company, where you are now and where you are going.”
  2. Keeping up with what is going on in your client’s industry, including what its competitors are doing and offering ideas on any implications.
  3. Helping the client obtain more valuable business. If ever you are able to actually expand the client’s business by introducing the client to other clients or to other lawyers in your firm who can do the same, that is always a plus.
  4. Conducting training of some sort or a workshop at no charge.
  5. Putting an associate in the client’s office for a week at no charge.
  6. If your client is local, inviting the client and spouse to your house for dinner.
  7. Finding out about the client’s children and keeping up with them.
  8. Simply saying at the end of every conversation “Is there anything else I can do to help you.”
  9. Saying “thank you” after finishing a matter.‚Ä®
  10. Getting to know your client representative’s assistant and treating that person as well as you treat the client representative.