As many of you know, a law firm partner I coached went in-house in 2015 and shared with me ideas he wished he had thought of when he was with his law firm.
Last year I posted:
Client Development Tips: From Law Firm Lawyer Who is Now In-House
Client Service
Travel: My Latest Lesson Learned
By Cordell Parvin on
Posted in Client Development, Client Service
In law, we have ethical rules on how we many handle a client’s funds. Among many things those funds may not be co-mingled with the lawyer’s funds.
What would you think if you prepaid a third party for a vacation in December, 2014 and showed up last week only to find that the third party…
The Client Revolution: How it’s Changing Big Law
By Cordell Parvin on
Posted in Client Service, Law as a Business
Leila Rafi and Elder Marques are two McCarthy Tétrault Toronto partners I coached a couple of years ago. You might recall they wrote a guest post here a year ago. Fast Forward: What Will You Be Doing in 2020?
Because I greatly value their ideas, I asked them to write another guest post. Here is…
Client Development: Even More Tips from a Law Firm Lawyer Who is Now In-House
By Cordell Parvin on
Posted in Client Development, Client Service
Do you remember the tips I posted from a former law firm lawyer who is now in-house? If not, here was the first post: Client Development Tips: From Law Firm Lawyer Who is Now In-House and the second: Client Development: More Tips from a Law Firm Lawyer Who is Now In-House.
Well my friend…
Client Service: Energize Your Professional Staff
By Cordell Parvin on
Posted in Client Service
I recently did a presentation for a law firm on client service. One thing I shared was clients may not easily recognize the quality of your legal work, but they can easily recognize the quality of your service and it begins with your staff.
I published this blog in 2011. It is worth reading again…
Law Firms: 21 Ideas to Improve Client Service
By Cordell Parvin on
Posted in Client Development, Client Service
I was recently asked what was one important thing I learned about building loyal client relationships. Great question. I responded:
Clients cannot always recognize great legal work, But, they can always recognize a lawyer and law firm who cares about them and makes every effort to provide exceptional client service.
When was the last time…
Clients: How Well Do You Treat Your Very First Clients?
By Cordell Parvin on
Posted in Client Development, Client Service
If things go well in your career eventually, larger and perhaps more important clients will replace those who came to you first. How will you treat those first clients who are no longer as important to you as they once were?
I never forgot those first clients. I believed that if it was not for…
Unforgettable Client Service: Is Yours Unforgettably Good or Unforgettably Bad?
By Cordell Parvin on
Posted in Client Service
If someone asked your clients about the quality of your law firm’s service, what would they say if they knew it would not get back to you? Some might say it is “ok,” but that is code for not very good. Some might say your law firm’s client service is “unforgettable,” like the song made…
Lagniappe: Giving Your Clients Value and Extraordinary Service
By Cordell Parvin on
Posted in Client Development, Client Service
Want to stand out from the crowd of other law firms? Give something to your clients, without expecting anything in return. Surprise a client by offering to spend 1/2 a day or a day off the clock helping with anything the client would find valuable.
Why is this a good client development strategy? Because most…
Client Service: Are your clients “raving fans?”
By Cordell Parvin on
Posted in Client Service
Are your clients “raving fans?” If you are not sure, take about an hour and read Raving Fans by Ken Blanchard and Sheldon Bowles. If you are a regular reader, you likely remember I have written about Raving Fans several times. A couple of years ago I wrote: In a Tough Market: Create Raving…