I recently did a presentation for a law firm on client service. One thing I shared was clients may not easily recognize the quality of your legal work, but they can easily recognize the quality of your service and it begins with your staff.

I published this blog in 2011. It is worth reading again

I was recently asked what was one important thing I learned about building loyal client relationships. Great question. I responded:

Clients cannot always recognize great legal work, But, they can always recognize a lawyer and law firm who cares about them and makes every effort to provide exceptional client service.

When was the last time