Your clients may have no idea whether or not you are a great lawyer, but they can easily ascertain whether or not you are focused on client service. I have written about client service several times. Take a look at my Client Service eBook.

Client Service and Cross-Selling

  1. Why clients are not satisfied with their law firms
  2. What clients want
  3. How to deliver it
  4. Client surprises you must avoid
  5. Client fees and billing expectations
  6. How to handle an upset client
  7. Ways to add value
  8. Cross-selling planning (I actually prefer Cross-serving planning)
  9. Cross-serving execution