When a lawyer comes to me seeking to change law firms, sometime during our discussions I ask:

When it comes to legal work, what do you believe is most important for your potential clients?

I believe most law firm leaders know what business clients expect and want from outside lawyers and firms. But, I wonder

I want you to use your imagination for a moment. Picture a group of your clients meeting and discussing you. What are the 3-5 things you believe they would say about you?

Take a moment and write those things down. Now, think about what you would want them to say about you. Is there a

Have you ever failed to meet a client’s expectations? I can think of no worse feeling.

How do you avoid it? The key is to establish the expectations right from the start. When I practiced law, I met with clients for pre-project planning and did not charge for the time.

Bman interview Bwoman question SS 46707145

If you want to avoid

Yesterday I flew from Dallas to Denver. I scheduled the flight so I would have 90 minutes before my first coaching session.

Boing on runway
Boing on runway

When I took my seat on the plane, I told my seat mate I had not flown on many MD 80s lately because they are so

drive_istock.jpgWhat does the legal profession look like? It is more “client driven” than ever before.  Successful firms will differentiate themselves by:

  • How well they understand their clients
  • The relationships their senior lawyers have with their clients
  • The skills of their junior lawyers and staff and
  • The speed, effectiveness  and efficiency of their services.

Law firms