In my experience talking to business clients and from reading surveys, here is what I believe most business clients think:
Let me tell you a story about customer service involving pizza delivery and share what it might mean for your own client service.
Nancy and I grew up in Lombard, Illinois a Chicago suburb. Unlike many from Chicago, we always preferred thin crust pizza. Here in Dallas it is not easy to find pizza the
On Friday I posted: Want Higher Profits Per Partner: Focus on Client Service.
Seems like a “no-brainer.” But,
If you are a regular reader, you read Client Service: Sometimes You Have to Be Available 24/7 and know that I traveled to New York last week. After leaving the Apple Store at 11:30 PM I checked in at a small luxury hotel in the financial district. It was near the law firm office where
This has been a tough week for me. On Tuesday evening I traveled to New York to give two presentations at a New York firm on Wednesday. When I put my MacAir computer in a tray and on the belt at DFW, I watched as TSA backed up the belt and my computer fell to
Is your law firm all you want it to be? Have you thought about what you want your firm to be?
When I practiced law I wanted my law firm to be like this:
My original title for this post was “Renting Bella Casa in San Miguel de Allende.” I decided that title might not attract lawyers who want to learn more about client development and client service.
I do want you to learn a little about San Miguel de Allende and the wonderful house Nancy and I rented
A few weeks ago I had a 7:00 AM dental appointment with Matt, my favorite dentist. Matt is a meticulous dentist and he also is a great guy. But, does anyone get up in the morning and say: “Oh boy I get to see my dentist today?”
During the night before the appointment I had